Updated: Jan 20, 2022
The Environmental Division’s Remote Support Service (RSS) is in place to field any customer requests for remote service support on the full-line of divisional equipment.
In the event of an issue, just pick up the phone and call us. There is no charge for the call, and the value is compelling when compared to a field-service visit.
What’s typically addressed through RSS?
Machine production efficiency (via grinding settings): It’s impossible to know everything regarding this complex system. That said, if your equipment is not pre-set for optimal efficiency, it will be burning time and money every time it runs. The difference in sub-optimal and optimal production can amount to as much as 50-100 yards/hour, or as much as 1,000 yds./day under peak season conditions. Note: Changes in material composition/mix can easily shift the machine out of peak to sub-peak operation. Proper maintenance (inc. replacement of wear parts—anvils, teeth etc.) will also ensure you stay on peak-production track.
Education: Whether it’s machine-related—yds./hour (mulch/topsoil) or acres/day (forestry and/or landclearing) your looking to optimize—or application education (assessing right equipment/mix of equipment to complete a project?) or operator or mechanic education … RSS has your back.
I recommend if you have any issues with your equipment, you simply make the phone call first. You have nothing to lose. If the issue is beyond the scope of a remote fix, a technician will be dispatched. Even in situations where you know the part you need, Environmental Division technicians are specialized in resolving any operational issue with the equipment. We can differentiate parts required and/or suggest alternate or additional parts that save or offset future costs and downtime over the long haul. Most, if not all, calls also result in increased operational efficiency and production.
In the event you experience downtime or are in a pinch, contact us! We look forward to adding you to a long list of satisfied Remote Support Service customers.